The Real Benefits Of Voip
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The article "The REAL Benefits of VoIP" is about communications, it was created by Nic WIndley.
You may not have considered it but there is many benefits that
businesses can acheive by utilising data networks to carry their
voice traffic (VoIP). By marrying that voice traffic with data
traffic (IP Telephony) it becomes even more powerful.
Here are a few examples;
Cheaper Phone Calls - as your utilising existing data networks
Simpler Infrastructure - one set of CAT5 cables
Scalable - simply extend the existing data network
Reduced Operating Costs - converged system is simpler to manage
Enhanced Customer Service - "Click to Talk" web services and
easy role out application like call centres
Flexibility - Remote or home workers can work as if in the office
Its fair to say that most persons focus on the costs savings but
in most cases the business improvements far out way the costs
savings.
For example if your business operated from multiple sites it
would be possible to have a single centralised system located at
one site, with optimal staffing resources to operate, manage and
support. No need to have 3 receptionists when one will do!
Say you had satff that wanted to work from home or from a remote
office.
With that technology it would be not hard to give them the
look and think of being in the office and the transparency that
their co-workers and customers enjoy.
Rolling out a distributed business application such as a contact
centre or call centre is much easier and more robust.
But....Its not that simple to get right!
You must consider;
Quality of Service - across the data network
Reliability – Think when did your LAN / telephone system last
fail?
Security - May raise exposure to data and voice
Support - Which department is now responsible - training?
With the latest handsets it is possible for them to act like a
PC with their own IP address and with the right handsets they
can even run XML applications cutting down the need for
unnecessary PC's etc.
To get it right requires the right planning and foresight to
make sure that your systems will grow and deliver the maximum
benefit with the minimum risk.
Copyright 2005 Nicholas Windley
Business Phone Systems :
Comz4Biz Mercia
Telephone System
Education Zone
Voice
Over IP (VoIP) Education Zone
nic.Windley@comz4biz.Com
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The REAL Benefits of VoIP
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